Frequently Asked Questions
Everything you need to know about Bdellium Tools and your order.
What makes Bdellium Tools brushes different from other brands?
Our brushes are designed by makeup industry professionals and are available in four unique series: Maestro, Studio, Pink Bambu (vegan), and Golden Triangle. We prioritize ergonomic design and high-quality materials to ensure professional results for both beginners and experts.
Do you offer vegan and cruelty-free brushes?
Yes, we are committed to ethical beauty. Our Pink Bambu, Green Bambu, and Golden Triangle lines are 100% vegan and cruelty-free, featuring high-quality synthetic bristles and sustainable bamboo handles.
How should I clean and maintain my makeup brushes?
To extend the life of your tools, we recommend cleaning them weekly with a mild brush cleanser or gentle soap. Reshape the bristles while damp and lay them flat to dry to prevent water from damaging the ferrule and handle.
What is your return policy?
We want you to love your tools. If you are not satisfied, you can return unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, used brushes cannot be returned.
Do you ship internationally?
Yes, Bdellium Tools ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs fees.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.